通话相关
某任务的通话记录列表
接口：POST v1/task/query_done_task_phones
data
参数 类型 示例 解释 required
task_id string 1bcecc13-e873-4910-913c-d9246a891280 外呼任务的id yes
page int 1 页码 yes
id string b1e91cb9-597cc-a5d25c339a99 通话记录的id no
levels array [[0, 100], [100, 500]] 评分等级对应的评分区间 no
keyword string 18651683344 被叫号码 no
bills array [0, 200] 通话时间(秒) no
rounds array [0, 5] 交互次数 no
tags array [1bcecc13-e873-499c-913c-d9246a898180] 标签的id no
start_at string 2019-05-23 23:59:59 开始时间 no
end_at string 2019-05-23 23:59:59 结束时间 no
返回

{"data": [{ // 通话记录列表"tags": [ // 本次通话被打上的子标签列表{"id": "ee109a20-6b98-4463-94fe-ea730e2188c7", // 子标签id"name": "脏话", // 子标签名称"description": "脏话","color": "#2d8cf0", // 子标签颜色"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","status": true, // 子标签状态"created_at": "2020-03-06 21:55:56","updated_at": "2020-03-06 21:55:56","pivot": { // 子标签 - 母标签 的关联关系记录"taggable_id": "80599bfe-7027-412f-adec-1f24075219ca","tag_id": "ee109a20-6b98-4463-94fe-ea730e2188c7","created_at": "2020-03-06 22:32:37","updated_at": "2020-03-06 22:32:37"},"tag_groups": [ // 此标签属于的母标签{"id": "fbe408c5-f77f-49cd-9bd1-85ca0b434bcc","user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","name": "无意向","created_at": "2020-03-06 21:54:58","updated_at": "2020-03-06 21:54:58","tag_scene_id": "a13ad9cb-d9be-4498-bfe3-cd32c677f0dd" // 母标签属于的业务场景}]}],"tag_groups": [ // 命中的母标签列表{"id": "f7eba8dd-3721-4e15-b197-6b0c16639eec","user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","name": "有意向","created_at": "2020-03-06 21:54:51","updated_at": "2020-03-06 21:54:51","tag_scene_id": "a13ad9cb-d9be-4498-bfe3-cd32c677f0dd"},{"id": "f7eba8dd-3721-4e15-b197-6b0c16639eec","user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","name": "有意向","created_at": "2020-03-06 21:54:51","updated_at": "2020-03-06 21:54:51","tag_scene_id": "a13ad9cb-d9be-4498-bfe3-cd32c677f0dd",},{"id": "fbe408c5-f77f-49cd-9bd1-85ca0b434bcc","user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","name": "无意向","created_at": "2020-03-06 21:54:58","updated_at": "2020-03-06 21:54:58","tag_scene_id": "a13ad9cb-d9be-4498-bfe3-cd32c677f0dd"},],"operator_name": "联通", // 运营商"id": "6d44d2f4-90f9-4621-8c77-e5e70c810623", // 本次通话记录的id"task_id": "234cdcac-501c-47b5-9c06-47a658f363b8",// 任务id"group_id": 299, // 话术组id"callid": "d6a577d4-7180-11e9-80bd-7fed30fcff3f","score": 0, // 通话得分"callee": "18810495721", // 被叫号码"caller_number": "300708", // 主叫号码"duration": 60080,"error_code": 0,"gender": 1, // 性别"level_id": "e605e0b0-96b2-4af0-9b78-7cdd5fc6b783","calldate": "2019-05-08 19:02:58","bill": 31319, // 通话时间ms"hangupcause": "NORMAL_CLEARING","hangupdate": "2019-05-08 19:03:58","answerdate": "2019-05-08 19:03:26","recordfile": "/mnt/smartivr/recordings/2019-05-08/18810495721.299.19-03-27.d6a577d4-7180-11e9-80bd-7fed30fcff3f.wav", // 全程通话录音在硬盘里的位置"bridge_callid": null,"bridge_number": null,"bridge_calldate": null,"bridge_answerdate": null,"hangup_disposition": 1, // 挂断方"created_at": "2019-05-08 19:03:27","updated_at": "2019-05-08 19:03:59","rounds": 0, // 通话轮数"level_name": "D级(无意向)","bredge_number": null,"read_at": "2020-03-06 23:06:46", // 查看时间"province_id": 3, // 省id"city_id": 12, // 市id"operator": 2, // 运营商"level": { // score对应评分等级"id": "e605e0b0-96b2-4af0-9b78-7cdd5fc6b783","name": "D级","alias": "无意向","color": "#000"},"gender_str": "未知", // 性别"hangup_disposition_str": "AI", // 挂断方"city": { // 被叫号码的归属地id: 12pid: 3city: "南京"area_code: "025"post_code: "210000"created_at: "2019-05-09 09:08:45"updated_at: "2019-05-09 09:08:45"},"province": {// 被叫号码的归属地"id": 3,"pid": null,"city": "江苏","area_code": "0519","post_code": "213000","created_at": "2019-05-09 09:08:45","updated_at": "2019-05-09 09:08:45"}, }],"total": 1, // 总计多少条数据"last_page": 1 // 总计多少页（每页15条）
}

字段说明 1.评分等级需要自己请求，接口在其他中； 2.标签需要自己请求，接口在其他中；

某任务的电话号码
接口：GET v1/task/number
params
参数 类型 示例 解释 required
task_id string 1bcecc13-e873-4910-913c-d9246a891280 外呼任务的id yes
page int 1 页码 yes
status array [0 ,1] 号码的状态 no
keyword string 18651683344 被叫号码 no
type array [‘lt’, ‘dx’, ‘yd’] 运营商 no
call_history int 1 是否要呼叫记录[不传或者传0为不要] No
status：

0等待呼叫、1呼叫成功、2线路故障、3拒接、4无应答/无人接听、5空号、6关机、7停机、8占线/用户正忙、9呼入限制、10欠费、11黑名单、12呼损

返回
 

{"code": 200,"status": "ok","message": "获取号码列表成功","data": {"data": [{"number": "18651683344", // 被叫号码"city": "南京", // 号码地区"pro": "江苏", // 号码地区"mobile_type": "联通", // 号码运营商"area_code": "025","post_code": "210000","id": 1691,"status_str": "呼叫成功", // 被叫号码状态"callid": "90a48ed3-a5f6-4904-b1f3-a9ec883b069f","calldate": "2020-03-06 23:04:37","bill": 26638,"duration": 35639,"hangupcause": "NORMAL_CLEARING","hangupdate": "2020-03-06 23:05:12","answerdate": "2020-03-06 23:04:46","is_blacklist": false, // 是否在黑名单中"status": 1, // 被叫号码状态"call_history": [ // 呼叫记录，call_history不传或者为0没有这个字段{"id": 356036, // auto_call_histories表里对应的id"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","task_id": "772dd881-dcf7-42ee-a32b-b40a0ee5afb7", // 任务id"call_id": "90a48ed3-a5f6-4904-b1f3-a9ec883b069f","number_id": 1691,"number": "18651683344","call_time": "2020-03-06 23:04:37", // 呼叫时间"duration": 35639,"hangup_cause": "NORMAL_CLEARING","hangup_code": "200","bill": 26638,"call_status": "answer","status": 1, // 呼叫状态"record_file": "/mnt/smartivr/recordings/2020-03-06/18651683344.90a48ed3-a5f6-4904-b1f3-a9ec883b069f.wav", // 全程录音地址，没接通为null"calling_number": "17361984317","province_id": 3,"city_id": 12,"operator": 2,"created_at": "2020-03-06 23:05:14","updated_at": "2020-03-06 23:05:14","status_str": "呼叫成功",},{"id": 354060,"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","task_id": "772dd881-dcf7-42ee-a32b-b40a0ee5afb7","call_id": "1569523c-d3d3-48fd-97a0-ad88d6606a19","number_id": 1691,"number": "18651683344","call_time": "2020-03-04 20:50:36","duration": 13339,"hangup_cause": "NORMAL_CLEARING","hangup_code": null,"bill": 0,"call_status": "busy now","status": 8,"record_file": null,"calling_number": "17361984317","province_id": 3,"city_id": 12,"operator": 2,"created_at": "2020-03-04 20:50:50","updated_at": "2020-03-04 20:50:50","status_str": "占线、用户正忙",}]}],"total": 1, // 总计多少条数据"last_page": 1 // 总计多少页（每页15条）}
}

查询某通通话简要信息【可用来查询任务ID】
接口：GET v1/record/{record_id}
返回

{
"records": [{ // 主要通话内容"id": "1c1ba3e3-83a4-4b7d-91b3-006abd3ff7bd","record_id": "9c736f53-0c1b-4047-b30a-dd87d2968541","task_id": "840a4346-d0ac-4800-9c73-3d06275a9158","notify": "enter", // 需要过滤掉'notify'为'asrprogress_notify'的 "callid": "281db55e-64e8-11e9-9bb2-3564eb72c846","error_code": 0,"asrtype": null,"callee": "18651683344","gender": null, // 性别"asr_elapse": null,"record_ms": null,"volume_gain": null,"question": "", // 用户说的话"question_index": 0,"speak_ms": 0,"play_ms": 0,"keyword": "","answer_id": "e0b4bfc6-e87d-4e1f-af24-d44c10a5bd0a","answer_text": "流程1","word_class": "16","score": 0, // 此次通话的得分"sequence": 1,"created_at": "2019-04-22 18:19:55","updated_at": "2019-04-22 18:19:55","bridge_status": null,"answer_content": "同学，您好，我是沪江网校的工作人员，来电是因为了解到您之前关注过英文学习方面，想借用您几分钟时间做个简单的小回访，希望在英文学习上给您带来帮助\n普通文本，没有变量\n罗文龙先生", // 话术包含的内容(会转化姓名等变量)，机器人说的话（一般显示这个就可以了）"contents": [{ // 设计话术的原始数组"id": "d2b32d5d-4b05-4b51-91ae-40da779123ab","file_id": "bf4d6a59-1a37-4ad8-a616-edcc5a9fd813", // 上传录音的ID"sort": 0, // 在当前话术里的排序"status": true, // 是否启用"translate_text": "同学，您好，我是沪江网校的工作人员，来电是因为了解到您之前关注过英文学习方面，想借用您几分钟时间做个简单的小回访，希望在英文学习上给您带来帮助","wav_second": 15 // 录音长度(秒)}],"tags": [ // 此轮对话被贴上的标签{"id": "4c318fbd-834f-4b41-bfbe-a631e5422812", // 标签id"name": "承认发布", // 标签名称"description": "承认发布", // 标签描述"color": "#2DF0D0", // 标签颜色"user_id": "6cd3c09b-926d-4282-9470-946cd336e44a","status": true,"created_at": "2020-01-16 11:07:13","updated_at": "2020-01-17 11:13:46","pivot": {"taggable_id": "1336fc81-9f19-4d64-890f-9aaa5f70b52e","tag_id": "4c318fbd-834f-4b41-bfbe-a631e5422812","created_at": "2020-02-16 12:21:17","updated_at": "2020-02-16 12:21:17"},"tag_group": [ // 所属母标签列表{ "id": 1, // 母标签id"user_id": "6cd3c09b-926d-4282-9470-946cd336e44a","name": "弱意向", // 母标签名"created_at": "2019-12-17 21:14:57","updated_at": "2019-12-17 21:14:57","tag_scene_id": "ad2c92fe-f993-47d6-9e86-f73a5511dcae" // 业务场景id},]}
] // 触发的标签
}, {"id": "e68f7a65-f98e-4c12-ab1c-a8bc2071b02f", // 通话记录详情的ID，一个通话记录包含多个通话详情"record_id": "9c736f53-0c1b-4047-b30a-dd87d2968541", // 通话记录的ID"task_id": "840a4346-d0ac-4800-9c73-3d06275a9158","notify": "asrprogress_notify", // 此类型为过程性录音，不需要展示"callid": "281db55e-64e8-11e9-9bb2-3564eb72c846","error_code": 0,"asrtype": "aliyun", // 使用的asr引擎"callee": "18651683344", // 被叫号码"gender": 2,"asr_elapse": 841,"record_ms": 1690,"volume_gain": 8.040982,"question": "啊", // 接听人说的话"question_index": 1,"speak_ms": 0,"play_ms": 740,"keyword": null, // 接听人触发的关键词"answer_id": null,"answer_text": null,"word_class": null,"score": 0, // 这轮通话的得分"sequence": 2,"created_at": "2019-04-22 18:19:58","updated_at": "2019-04-22 18:19:58","bridge_status": null, // 是否是转接后，1是转接后，null为不是"answer_content": null,"contents": [],"tags": []
}, {"id": "8a6436b0-5b41-4dc8-bb4d-7e5451ecf5eb","record_id": "9c736f53-0c1b-4047-b30a-dd87d2968541","task_id": "840a4346-d0ac-4800-9c73-3d06275a9158","notify": "asrmessage_notify","callid": "281db55e-64e8-11e9-9bb2-3564eb72c846","error_code": 0,"asrtype": null,"callee": "18651683344","gender": null,"asr_elapse": null,"record_ms": null,"volume_gain": null,"question": "啊","question_index": 1,"speak_ms": 875,"play_ms": 740,"keyword": null,"answer_id": null,"answer_text": null,"word_class": null,"score": 0,"sequence": 3,"created_at": "2019-04-22 18:19:58","updated_at": "2019-04-22 18:19:58","bridge_status": null,"answer_content": null,"contents": [],"tags": []
}, {"id": "8a0b22f8-a5d2-4fbf-9297-5c79da0dd82d","record_id": "9c736f53-0c1b-4047-b30a-dd87d2968541","task_id": "840a4346-d0ac-4800-9c73-3d06275a9158","notify": "asrprogress_notify","callid": "281db55e-64e8-11e9-9bb2-3564eb72c846","error_code": 0,"asrtype": "aliyun","callee": "13530525008","gender": 2,"asr_elapse": 909,"record_ms": 2210,"volume_gain": 6.721436,"question": "不再见，再见。","question_index": 2,"speak_ms": 0,"play_ms": 3280,"keyword": null,"answer_id": null,"answer_text": null,"word_class": null,"score": 0,"sequence": 4,"created_at": "2019-04-22 18:20:01","updated_at": "2019-04-22 18:20:01","bridge_status": null,"answer_content": null,"contents": [],"tags": []
}, {"id": "118d691e-5a80-42f2-8ad8-40e34bc9b321","record_id": "9c736f53-0c1b-4047-b30a-dd87d2968541","task_id": "840a4346-d0ac-4800-9c73-3d06275a9158","notify": "asrmessage_notify","callid": "281db55e-64e8-11e9-9bb2-3564eb72c846","error_code": 0,"asrtype": null,"callee": "18651683344","gender": null,"asr_elapse": null,"record_ms": null,"volume_gain": null,"question": "不再见，再见。","question_index": 2,"speak_ms": 1395,"play_ms": 3280,"keyword": "再见","answer_id": "15d1230b-9820-4662-9aa2-e2003176efb0","answer_text": "普适结束语","word_class": "1","score": 0,"sequence": 5,"created_at": "2019-04-22 18:20:02","updated_at": "2019-04-22 18:20:02","bridge_status": null,"answer_content": "感谢您的接听，我就打扰您了，祝您生活愉快，再见","contents": [{"id": "591c75c5-bba3-428a-940a-1828d68695bd","file_id": "6e1c0b72-407e-499f-9474-88aaa32f45ac","sort": 0,"status": true,"translate_text": "感谢您的接听，我就打扰您了，祝您生活愉快，再见","wav_second": 3.577875}],"tags": []
}],
"is_intervene_bridge": false, // 是否被转接
"is_intervene_hangup": false, // 是否被强制挂断
"intervene_number": [{ // 可转接号码"id": 2,"name": "罗文龙","number": "18651683***"
}, {"id": 5,"name": "wjx","number": "18262625***"
}, {"id": 6,"name": "test","number": "18751553***"
}],
"is_crm_exists": true, // 是否在CRM中存在此号码的数据
"info": {"record": { // 整通通话详情"id": "9c736f53-0c1b-4047-b30a-dd87d2968541","task_id": "840a4346-d0ac-4800-9c73-3d06275a9158", // 所在任务 "group_id": 297, // 使用话术分组"callid": "281db55e-64e8-11e9-9bb2-3564eb72c846","score": 0, // 总体得分"callee": "18651683344", // 被叫号码"caller_number": "17361984317","duration": 17600,"error_code": 0,"gender": 2, // 性别0未知、1女、2男、3疑似女、4疑似男"level_id": "e605e0b0-96b2-4af0-9b78-7cdd5fc6b783","calldate": "2019-04-22 18:19:47","bill": 10120, // 通话时长ms"hangupcause": "NORMAL_CLEARING","hangupdate": "2019-04-22 18:20:05","answerdate": "2019-04-22 18:19:55","recordfile": "/mnt/smartivr/recordings/2019-04-22/18651683344.297.18-19-55.281db55e-64e8-11e9-9bb2-3564eb72c846.wav","bridge_callid": null,"bridge_number": null,"bridge_calldate": null,"bridge_answerdate": null,"hangup_disposition": 1, //谁先挂断电话，机器人1，客户2"created_at": "2019-04-22 18:19:55","updated_at": "2019-04-22 18:20:07","rounds": 2, // 进行了几轮对话"level_name": "D级(无意向)", // 等级名称"bredge_number": null,"gender_str": "男",  // 性别"hangup_disposition_str": "AI", //谁先挂断电话"level": { // 对应等级"id": "e605e0b0-96b2-4af0-9b78-7cdd5fc6b783","name": "D级","alias": "无意向","color": "#000"},"crm_number": {"id": "61d03681-04a2-4a81-97e9-f37825dfbfe9","user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","number": "18651683344","deleted_at": null,"created_at": "2019-04-10 19:24:05","updated_at": "2019-04-10 19:24:05"}},"task": { // 所在任务详情"uuid": "840a4346-d0ac-4800-9c73-3d06275a9158","name": "教育测试2","create_datetime": "2018-12-20 16:43:21","alter_datetime": "2019-05-15 19:25:06","start": 0,"maximumcall": 1,"call_per_second": 10,"recycle_limit": 1,"random_assignment_number": 0,"disable_dial_timegroup": null,"destination_extension": 297,"destination_dialplan": "XML","destination_context": "default","scheduling_policy_ratio": null,"scheduling_queue": null,"dial_format": "","domain": null,"remark": null,"sort": 2,"originate_variables": "{execute_on_media=start_da2}","_originate_timeout": 60,"_origination_caller_id_number": "300708","user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","caller_line_id": null,"customer_service_id": null,"call_notify_url": "http://127.0.0.1:81/api/hangup_notify","call_notify_type": 2,"start_str": "暂停","group_str": "电销系统测试","progress_bar": { // 任务进度 [弃用]"total": 3,"progress": 3,"percent": 100},"group": {"id": 297,"name": "电销系统测试","user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","debug": false,"deleted_at": null,"created_at": "2018-12-15 18:46:41","updated_at": "2019-04-08 17:09:43","link_word_group_id": "1","tag_scene_id": "a13ad9cb-d9be-4498-bfe3-cd32c677f0dd","default": false}}
},
"mobile_info": { // 电话归属地等信息"mobile_type": "联通","province": "江苏","city": "南京"
},
"utterances": [{ // 使用话术组所有主流程"id": "01f0a962-bee2-4456-a0f0-93725642f746","name": "流程2","description": "客户身份确认","group_id": 297,"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","context_id": null,"priority": 2,"action": null,"word_class": 16,"wait": 4000,"retry": 0,"max_retry": 0,"score": 0,"play_ms": 3000,"enquire": true,"customer_service_id": null,"identify_type": 4,"deleted_at": null,"created_at": "2018-12-15 18:50:04","updated_at": "2018-12-15 18:50:04","background_file_id": null,"block_asr": 0,"word_class_str": "主流程","action_str": ""
}, {"id": "146e883b-24b0-4125-bb8c-99d0413f612b","name": "流程5","description": "上课准备","group_id": 297,"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","context_id": null,"priority": 10,"action": null,"word_class": 16,"wait": 4000,"retry": 0,"max_retry": 0,"score": 50,"play_ms": 3000,"enquire": true,"customer_service_id": null,"identify_type": 4,"deleted_at": null,"created_at": "2018-12-15 18:52:11","updated_at": "2018-12-15 18:52:11","background_file_id": null,"block_asr": 0,"word_class_str": "主流程","action_str": ""
}, {"id": "4f9455ec-3e8b-40e2-a6bc-2fb01d2e2e74","name": "流程4","description": "活动邀约","group_id": 297,"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","context_id": null,"priority": 4,"action": null,"word_class": 16,"wait": 4000,"retry": 0,"max_retry": 0,"score": 50,"play_ms": 3000,"enquire": true,"customer_service_id": null,"identify_type": 4,"deleted_at": null,"created_at": "2018-12-15 18:51:37","updated_at": "2018-12-15 18:51:37","background_file_id": null,"block_asr": 0,"word_class_str": "主流程","action_str": ""
}, {"id": "67f21076-0c67-43d9-b366-e509fd4f076e","name": "流程6","description": "结束通知","group_id": 297,"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","context_id": null,"priority": 10,"action": null,"word_class": 16,"wait": 4000,"retry": 0,"max_retry": 0,"score": 100,"play_ms": 3000,"enquire": true,"customer_service_id": null,"identify_type": 4,"deleted_at": null,"created_at": "2018-12-15 18:52:58","updated_at": "2018-12-15 18:52:58","background_file_id": null,"block_asr": 0,"word_class_str": "主流程","action_str": ""
}, {"id": "a4c1aed5-f28d-4fe8-bdb2-70c29acdac3e","name": "流程3","description": "客户需求确认","group_id": 297,"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","context_id": null,"priority": 3,"action": null,"word_class": 16,"wait": 4000,"retry": 0,"max_retry": 0,"score": 0,"play_ms": 3000,"enquire": true,"customer_service_id": null,"identify_type": 4,"deleted_at": null,"created_at": "2018-12-15 18:50:56","updated_at": "2018-12-15 18:50:56","background_file_id": null,"block_asr": 0,"word_class_str": "主流程","action_str": ""
}, {"id": "e0b4bfc6-e87d-4e1f-af24-d44c10a5bd0a","name": "流程1","description": "开场白","group_id": 297,"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9","context_id": null,"priority": 1,"action": null,"word_class": 16,"wait": 4000,"retry": 0,"max_retry": 0,"score": 0,"play_ms": -1,"enquire": true,"customer_service_id": null,"identify_type": 4,"deleted_at": null,"created_at": "2018-12-15 18:49:32","updated_at": "2018-12-15 18:49:32","background_file_id": null,"block_asr": 0,"word_class_str": "主流程","action_str": ""
}]
}

 部分字段解释

info.record整端通话的相关数据
info.task通话所在任务的相关数据
intervene_number、is_crm_exists、is_intervene_bridge、is_intervene_hangup用不到
mobile_info手机所在区域、运营商
records每句通话的记录
utterances话术所有主流程